For many students, getting admitted to college is only the first step: navigating the enrollment process can present even greater challenges. Coppin State University recognized that adult transfer students have unique circumstances and needs that are often overlooked by traditional enrollment systems.

In partnership with Fresno State University, ideas42 set out to improve the enrollment experience for transfer students. We found that many transfer students lacked personalized guidance, experienced frequent administrative roadblocks, and struggled to navigate a maze of unclear and conflicting information.

Registering as soon as possible helps students get the courses they need, but many students delay registering until the last minute. ideas42 partnered with John Jay College of Criminal Justice to redesign student-facing communications to help students make timely and optimal course registration decisions.